FREE EBOOK: Check In to Excellence: 3 Secrets Guaranteed to Help Your Team Shine
My driving force is to help hotels, motels, spas and restaurants elevate their service. Building a bridge from simple customer service to memorable, high-touch experiences.
I have inside knowledge of the requirements to help you meet luxury industry standards, and I have seasoned mystery shoppers ready to help you identify training opportunities to enhance your service.
Having trouble getting the young generation to work cohesively with the seasoned professionals? We GOT you covered!
LET US HELP YOU ELEVATE YOUR SERVICE!
Primus Hotel, Shanghai China
Areas of Expertise
New Hire Customer Service Basics
Start with clear expectations from the beginning. For new workers who might not be familiar with customer service, teaching them the company’s service rules early on will help them feel confident and ready to do their jobs well. This strong foundation sets them up for success!
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In-Person Training
Training gives employees the important skills and tools they need to do their jobs with confidence. Role-playing helps them practice real-life situations, and coaching, either in-person or through video, helps them get even better. This support helps them remember what they’ve learned and sets them up for success!
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In-Person Engagement Workshops
Inspire service excellence and stir up creativity. Get your staff excited and ready for big changes with fun, hands-on workshops that help them learn how to provide excellent service every day.
Submit an inquiry to schedule a call.
Mystery Shops
Mystery shopping helps you see things from the guest's point of view, showing what’s working and what needs to improve. This helps you make positive changes and get even better at providing top-quality service.
Submit an inquiry now to discuss options for your hotel or business.
Master Service Excellence
Expertly crafted to empower leaders to elevate customer service, reduce turnover, and create a positive culture. Drive real change with these invaluable digital courses.
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Meet Jewel Pacheco
I'm a hospitality leadership coach who transforms overwhelmed hotel teams into confident, service excellence professionals. With a background in luxury service, mystery shopping, and staff development, I create practical, direct training that builds culture, boosts retention, and upgrades guest experiences.
My coaching and training experience has led me around the world, and I've helped some of the top leaders in hotels, restaurants, and spas.
I am passionate about customer service and helping individuals reach their potential to serve others.
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