10x Your Impact
Welcome to Hospitality True!
Turn Your Hospitality Team into 5-Star Performers in Just 90 Days.
Are you frustrated with teams that aren't performing well and guests who aren't impressed? At Hospitality True, we help your hospitality staff become confident and focused on great service.
Imagine boosting your guest satisfaction scores by 40% without hiring more people or spending extra hours on training. Our tried-and-true systems and strategies make this change possible.
Find out how you can unlock your team's potential with a VIP strategy call. Click the link below NOW!
Get our free eBook, "Mystery to Mastery: 5 Mystery Shopping Strategies That Increased Revenue by 23% for Our Clients." Find out how to improve your team's performance and win over more happy guests today.
Meet Jewel G Pacheco
I'm Jewel Pacheco, the founder of Hospitality True. I started in hospitality management, facing the same problems you do. After trying many coaching methods and checklists that didn't work, I found out that strategic systems are the key. My big moment came when I realized that real change needs more than just tools, it needs a personal touch. I'm here to share my story of ups and downs and the passion that drives me to help you reach excellence.
Join the Movement
We’re challenging old training methods and impersonal corporate chains. Our mission is to create a world where technology helps personal connections, not replaces them. Together, we can reject one-size-fits-all solutions and embrace a future where your team shines.
We believe in real change — the kind that guests feel and staff stays for.
We believe that luxury service isn’t about money — it’s about mindset and consistency.
We believe that great guest experiences start behind the scenes — in how leaders train, coach, and communicate.
We believe that hospitality teams don’t fail from lack of effort — they fail from lack of systems.
We believe that leadership isn’t about micromanaging — it’s about modeling, mentoring, and making people feel valued.
How Fast Do You Want Drive Change?
Hire Us For All Your Mystery Shops! Transform Your Teams With Real Strategies & You’ll See Results In 30 Days
Our Mystery to Mastery system teaches you to leverage mystery shop reports as effective training and coaching tools, empowering your staff to enhance their service.
Download a quick guide NOW to find out which tier would work best for your business.
Explore the Success of Brands We've Trained and Coached
Santa Fe, NM
Shanghai China
Macau China
TESTIMONIALS
What Our Clients Say
"Jewel transformed our spa’s operations. We saw a 47% increase in bookings within 60 days!"
- Sarah Thompson, Boutique Spa Owner
"The AI training videos cut our new hire onboarding time by 80%. It’s a game-changer."
- Michael Lee, Restaurant Owner
"Thanks to Jewel's strategies, our guest satisfaction scores jumped by 35% in just three months."
- Emily Chen, Hotel Manager
Stay In The Know To Accelerate Your Growth
Experience The Transformation
Your Only A Click Away To Transform Your Service
Discover the pivotal role of mystery shopping in the hospitality industry with my Mystery to Mastery eBook. This resource delivers key insights into how mystery shopping can elevate service standards, improve guest experiences, and ultimately, fuel your business's success.
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