FREE EBOOK: Check In to Excellence: 3 Secrets Guaranteed to Help Your Team Shine

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Our driving force is to help hotels, motels, spas and restaurants elevate their service. Building a bridge from simple customer service to memorable, high-touch service.

We have inside knowledge of the requirements to help you meet luxury industry standards. We also deploy trained mystery shoppers to your business to provide real-time feedback that offers insight into training opportunities.

Having trouble getting the young generation to work cohesively with the seasoned professionals? We GOT you covered!

LET US HELP YOU ELEVATE YOUR SERVICE!

Primus Hotel, Shanghai China

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Our Areas of Expertise

Hospitality True LLC is great at helping businesses understand mystery shopping, giving expert advice to improve customer service, and creating custom plans to help you succeed in the hospitality industry.

New Hire Customer Service Basics

Start with clear expectations from the beginning. For new workers who might not be familiar with customer service, teaching them the company’s service rules early on will help them feel confident and ready to do their jobs well. This strong foundation sets them up for success!

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Begin the Journey

In-Person Training

Training gives employees the important skills and tools they need to do their jobs with confidence. Role-playing helps them practice real-life situations, and coaching, either in-person or through video, helps them get even better. This support helps them remember what they’ve learned and sets them up for success!

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Make an Impact

In-Person Engagement Workshops

Inspire service excellence and stir up creativity. Get your staff excited and ready for big changes with fun, hands-on workshops that help them learn how to provide excellent service every day.

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Get Engaged

Mystery Shops

Mystery shopping helps you see things from the guest's point of view, showing what’s working and what needs to improve. This helps you make positive changes and get even better at providing top-quality service.

Submit an inquiry now to discuss options for your hotel or business.

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Master Service Excellence

Expertly crafted to empower leaders to elevate customer service, reduce turnover, and create a positive culture. Drive real change with these invaluable digital courses.

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Tell Me More

Meet Jewel Pacheco

I have over 30 years of experience in the service industry and have seen the shift in customer service post pandemic. I have dedicated myself to helping businesses recreate a service-oriented culture, regardless of their business arena.

I have coached and trained hotel staff in luxury hotels, restaurants, and spas around the world. I have also trained and coached aspiring mystery shoppers in multiple countries and in the US.

I am passionate about customer service and helping individuals reach their potential to serve others.

Interested in a Training Manual and Workbook?

The Service Blueprint: Building Customer Connections

This training manual breaks down the customer service principles in a non-complicated way. This manual can be used as part of the new employee training program for your business. It will help set the expectations for an excellent customer experience.